Return & Refund Policy
These terms apply for all modes of purchases made from Us on the Website,social media platforms, WhatsApp, Google.
A product once delivered cannot be returned or exchanged, as all our products are altered/customized and Made to order.
Refunds shall only be considered in the case when a wrong product is sent to the customer. And the refunded amount shall be in the form of store credit.
Any request for return / exchange must be placed by You within 24 hours of delivery by Us . No requests placed beyond this period would be entertained.
Stitched items and Items on Sale or offer are not Refundable or Returnable .
To Avoid this, Mohi shall be providing you with QC information before shipping the product.
- We shall try our best to adhere to the size specifications mentioned by the customer. We will ensure the proper sizing information is conveyed to both the customer and the designer and will not be liable for sizing mistakes. Please check the size guide for more details.
- Mohi Fashion does only made-to-order outfits unless exclusively specified.
- All the outfits are custom stitched to your size specifications, hence no refunds are possible.
- Made-to-order outfits are freshly made outfits made when an order is received by a customer.
- When an order is delivered damaged/ incorrect, we will give you a store credit.
- Upon receiving the products, please notify us of any concerns regarding the damage/incorrect product within 24 hours. A picture/video showing the problem area should be sent to this email firstname.lastname@example.org.
- The customer can cancel the order only within 24-48 hours of placing the order. After 48 hours, cancellations are unacceptable.
- Once a cancellation request is received, it takes us up to 5 business days to process the refund. 10 in the case of International orders due to payment gateway policies. The status of the reimbursement will be communicated to you. We will have to deduct the Shopify & Paypal payment commissions of 3-6% and refund the rest of the amount. You can alternatively, request for us to provide you a 100% store credit.
- Mohi Fashion reserves the right to cancel the order in case of unavailability of the product and offers you the option to swap the outfit for anything else of equal price on the platform.
- Exchanges are not accepted in Mohi fashion after receiving the product or after the order fulfillment begins.
- Within the first 48 hours you can swap the item before the production of the outfit starts.
No Returns or refunds on any Pakistani wear items either Stitched or Unstitched as they are considered export products.
- The product information and specifications displayed on Mohi are estimates and do not reflect the actual products that are made. Due to the products that are made on the site are elaborately woven, hand-finished, and supplied from various regions of India, there are slight differences in the colors and ornamentation of the actual products.
- The variations in the colors of the actual products are caused by various factors such as the weather at the time of dying, the nature of the cloth dyes, and the display capabilities of the computer monitor. Color variations are not an acceptable reason for refunds at Mohi, as a slight variation is expected. We will provide the best information possible with us.
- Apparel consisting of embellishments like beads and sequins has the tendency to come off. Even with perfect handling, care, and packaging this cannot be completely avoided.