Ready to Ship Page - Returns Policy

NO RETURNS & NO REFUNDS

 

Refunds

No refunds on our platform.

Returns

Returns shall only be considered in the case when a wrong product is sent to the customer.  And the shipping charges for the returned products are to be paid by the customer.

Stitched items and Items on Sale are non Refundable or Returnable in any circumstances.

All the items are unstitched unless otherwise specified.

  • We shall try our best to adhere to the size specifications mentioned by the customer. We will ensure the proper sizing information is conveyed to both the customer and the designer and will not be liable for sizing mistakes. Please check the size guide for more details.
  • Find if the outfit is stitched / Unstitched in the Product Description.
  • When an order is delivered damaged/ incorrect, we will give you a store credit.
  • Upon receiving the products, please notify us of any concerns regarding the damage/incorrect product within 24 hours. A picture/video showing the problem area should be sent to this email mohifashion.official@gmail.com.

Cancellation

  • The customer can cancel the order only within 6 hours of placing the order. After 6 hours, cancellations are unacceptable.
  • Once a cancellation request is received, it takes us up to 5 business days to process the refund. The status of the reimbursement will be communicated to you frequently. We will have to deduct the Shopify payment commissions of 5% and refund the rest of the amount.
  • Mohi Fashion reserves the right to cancel the order in case of unavailability of the product and offers you the option to swap the outfit for anything else of equal price on the platform.

Exchange

  • Swaps are not accepted in Mohi fashion after receiving the product or after the order fulfillment begins i.e 6 hours from order placement.
  • Within the first 6 hours you can swap the item before the fulfillment of the outfit starts.
  • No Exchanges accepted on Stitched/ Unstitched.

 

Shipping

Our Courier Partners are Industry Experts with decades of years of Experience.

We partnered with all the top courier partners to fulfill your outfits.

Shipping for all the Under 5k are available only domestically ( in India ). Overseas shipment is upon request. Please contact our team to avail that service if you are out of India.

Domestic Shipments can take upto 4-7 days to reach your home.

International shipments if any might take 10-15 days to reach.

Product Disclaimer

  • The product information and specifications displayed on Mohi are estimates and do not reflect the actual products that are made. Due to the products that are made on the site are elaborately woven, hand-finished, and supplied from various regions of India, there are differences in the colors and ornamentation of the actual products.
  • The variations in the colors  of the actual products are caused by various factors such as the weather at the time of dying, the nature of the cloth dyes, and the display capabilities of the computer monitor. Color variations are not an acceptable reason for refunds at Mohi, as a slight variation is expected. We will provide the best information possible with us.